These details can be found under Buyer Protection section of the product listing page or under Seller Guarantees tab. You surely need to pay return shipping costs, hence it only makes sense for expensive products. Under this, sellers agree to accept your items back if you do not like them for any reason. Returns Extra is also a good choice to have. If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included). Others aside, one thing that you should definitely look for before buying expensive & branded items (…cough iPhones, Galaxies) is the Guaranteed Genuine tag. Seller Guaranteesįor many items, sellers offer their own set of guarantees. Example of seller’s clarification in description 3. Shipping, refunds and support related questions are also generally answered in the item description. For example, the seller may state the features, specifications, compatibility, quality of the item and whether it is a replica or an original product. Do NOT place the order by just looking at the product title and photos, instead check the description as well and there might be certain explanations that seller has left for the buyers. Sometimes very useful information is included in the item details/description section. You’d also see buyer feedback related to the product making it easy for you to judge the quality.Įstablished sellers also have a dedicated sales & support team which is usually available around the clock and you can contact them for any issues that may have. Number of product orders and feedback choosing a seller which has sold a good quantity of the product you wanna buy is a good idea. But do compare the Positive Feedback with Feedback Score as new sellers will also have close to 100% positive feedback because they haven’t sold enough and hence no real feedback from end users. The higher the positive feedback, the better. ![]() Positive Feedback shows the percentage of positive feedback received by the seller during the past 6 months. Sellers with high feedback score are well established and are expected to provide good support around the clock. Aliexpress reviews the sellers monthly and only the best out of best are promoted as Top Rated Seller.įeedback Score shows the number of 4 or 5 star ratings received by the seller (minus) the number of 1 or 2 star feedback received. Top Rated Seller is a badge given to sellers who have provided excellent service over a period of time. Expensive items should be shopped from shops which have existed since long. The fact that the shop has existed for 3+ years speaks for itself that the seller is here to stay. For example, the shop (Foison Group) in the above example was established on December 9th 2012. Open (years) lists the number of years has the shop existed on AliExpress. ![]() On the product page take note of the following things: Seller Details on AliExpress Your transaction should mostly be very pleasant with such sellers. If it is also favorable, you’ve found a good seller to buy from. ![]() Also look at the past feedback that they received on the same item. These sellers mostly care about their ratings and are happy to help you in case there is a problem with your order. Buy from Established SellersĪlways try to buy from sellers which are selling since a good time and have a good feedback. If you are buying from AliExpress for the first time, the tips mentioned below would ensure a happy shopping experience for you. ★ Do not open a dispute before receiving the items ★ Think twice for items with a super low price Communicate with the Seller before Purchasing
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